Shipping & Returns
SHIPPING
Once we receive your order, RUS team will start working on it. If your order is placed before 1pm (CEST), it will be shipped on the same day, excluding public holidays. Otherwise, it will be shipped the next working day. As soon as your order leaves our warehouse, you will receive a shipping confirmation email with your tracking number.
We ship worldwide from our warehouse in the Northwest of Spain.
Place your orders before Dec 18th to get your gifts in time for the holidays and enjoy extended returns until Jan 5th.
| UPS Standard | UPS Express Saver | |||
|---|---|---|---|---|
| Spain | 1 - 2 days | Free | - | - |
| European Union | 3 - 5 days | 10 € | 1 - 2 days | 20 € |
| Rest of Europe | 3 - 5 days | 10 € | 1 - 2 days | 20 € |
| United States & Canada | - | - | 1 - 3 days | 20 € |
| Rest of the world | - | - | 2 - 3 days | 30 € |
| UPS Standard | ||
|---|---|---|
| Spain | 1 - 2 days | Free |
| Europe | 3 - 5 days | 10 € |
| United States & Canada | - | - |
| Rest of the world | - | - |
| UPS Express Saver | ||
|---|---|---|
| Spain | - | - |
| Europe | 1 - 2 days | 20 € |
| United States & Canada | 1 - 3 days | 20 € |
| Rest of the world | 2 - 3 days | 30 € |
Free standard shipping on orders above 350 €
Delivery times are provided as guidelines
Delivery to countries inside the European Union:
All prices are shown in € inclusive of 21% Spanish VAT (Value Added Taxes). When purchasing from a country inside the European Union, VAT from the destination country will be adjusted at checkout, once you have entered your shipping address.
Delivery to countries outside the European Union:
All prices are shown in € inclusive of 21% Spanish VAT (Value Added Taxes). When purchasing from a country outside the European Union, 21% VAT will be deducted at checkout, once you have entered your shipping address. These orders will be sent with an official invoice declaring the exact total of merchandise purchased.
Customers will be responsible for paying local taxes and import duties at destination.
UPS will contact you once your order gets to customs. Unfortunately, as it is different from one country to another, we cannot estimate these charges or any possible delay. In case of doubt we encourage you to contact your local customs office.
RETURNS
We hope you love your selected RUS pieces, however if you decide that it is not the best match, we would like to make it easy for you.
RUS has 14 days return policy, meaning that you need to send your returned item/s within the next 14 days after you received your purchase in order to be eligible for a refund. Your returned item must be unused, clean and in the same condition that you received it (please be aware of jewellery snags or makeup stains), in the original packaging with its tags and labels.
Once your item is received, we will inspect it and let you know if your return is approved or not. If it is, RUS will refund the full value of the goods using the same method as your original payment within 5 working days. Please note that we will not refund the original shipping cost and that we cannot refund international duties and taxes.
Please note that RUS digital gift cards can not be refunded.
Europe
We offer free returns within Europe. Simply place the items in the box you received originally, with all tags attached. To complete your return, send us an email to customercare@rusthebrand.com with the reason for the return and we will send you the UPS label for your package.
Rest of the world
For orders from outside Europe, you’ll be responsible for the returning transport costs. To complete your return, please email us at customercare@rusthebrand.com the reason for the return and we will send you further instructions.
EXCHANGES
If you are interested in a different size, color or style, please return your item to us and proceed to purchase the new piece.
DEFECTIVE ITEMS
All items go through a quality control before they are shipped. In case you receive an item that is not in perfect condition, please contact us immediately at customercare@rusthebrand.com. Please note that any claim requires that you have not used the item inappropriately.